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Support and Related Services


We offer a range of additional integrated services to add value and improve the cross-border delivery of your goods, documents, packages and marketing materials.

These services have been designed to support our customer’s needs and provide a comprehensive service, where required. They help you improve efficiency and reduce costs by providing a one-stop-shop solution for single source provider for services related to the despatch and delivery of your packages and goods.

These services include:

Print

Print

We offer printing solutions for various types of mailings and publications. Depending on needs, we provide offset or digital printing and support you with integrated production and delivery solutions:

Offset Printing
We work closely with a panel of qualified industrial offset printers to give us flexibility in rates and dateline.
Our selected preferred partners meet all minimum industrial certification requirements.

Personalised Printing
Printing of personalise data received from the customer on the offset print.
We use multi-station print shop mail software for merging of personalized data.

Warehousing & Fulfilment

Warehousing & Fulfilment

We offer various services that specialise in the warehousing and fulfilment of consumer goods, printed material and merchandising articles:

Warehousing
We utilize a customer friendly web-based Inventory Management System (IMS).
We also have a warehouse at Changi airport and in the Free-Trade Zone (FTZ) vicinity.
We have an experienced and competent operation team to handle Warehousing and Fulfilment services at the FTZ.
The advantage of the FTZ warehouse is that goods need not to enter Singapore and are thus exempt from sales tax and Value Added Taxes (VAT). This facilitates Customs checks.


Fulfilment
We provide pick and pack fulfilment Services in and out of FTZ.
Printing department extracts the information and data from the fulfilment system and prints the packing list & invoice for the fulfilment team to pack the order, sort and dispatch the packages to destination according to our customers’ requirements. 

Preparation

Preparation

We provide all services related to dispatch such as packing, addressing and postage, through to country-specific sorting and dispatch preparation.

Letter Shopping services typically consist of:

  • Name matching
  • Folding and inserting of multiple pages into the window envelope
  • Pasting of labels onto the non-window envelopes
  • Sealing of envelope
  • Sorting of mails
  • Bagging and prepare the mails for distribution

Pick-Up & Transport

Pick-Up & Transport

We offer collection and pick-up services from you or your printing plant as well as various transport solutions.

Customs Clearance & VAT

Customs clearance & VAT

We advise you on customs and VAT matters and provide various customs clearance solutions.

Multichannel Response and Returns Management

Multichannel Response and Returns Management

We supply response and follow-up services to improve interaction with your customer. Furthermore, we offer different returns solutions for goods.

Data Management

Data Management

We provide a wide range of data solutions including collecting, screening and updating addresses according to local standards. Our solutions can be used for marketing campaigns, customer relationship optimisation and other commercial activities.

Customer Management

Customer Management

We offer comprehensive subscription management services and professional customer service as first-level support or within the scope of complete customer management.  

Customer Acquisition

Customer Acquisition

For the acquisition and recovery of customers we offer tailor-made marketing concepts for publishers that include planning, designing, coordinating and implementing the desired activities. 

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