How E-tailers Can Improve Customer Satisfaction
A quarter of online shoppers around the world are making weekly online purchases now. The constant growth of e-shopping is redefining the cu…Ecommerce
Personalisation is one of the best ways to engage your audience with your direct marketing campaign, and one company’s innovative invites have a very personal touch. Denim brand Mustang invites VIPs to a special dinner in Berlin every year, but its 2014 ‘Epic Denim’ campaign is truly unique.
Made from old jeans, the direct mail piece formed a ten page book, with a story beautifully stitched into the fabric. The clever story revealed more about Mustang, including its heritage and more recent history, providing a colourful twist on a traditional invite.
But, with the campaign so on brand, what makes this direct mail piece bespoke? Well, each book included a stitched portrait of the recipient and, when the binding was carefully cut, the books would unravel into a pair of jeans ‒ customised to the recipient’s size.
The campaign, which Mustang called ‘The First Wearable Book’, has won awards, including a Bronze prize at Eurobest and a Wood Pencil at the D&AD Awards, showing that a considerate, personal touch can go a long way when it comes to direct mail.
Often, what separates successful e-tailers from those that struggle is commitment to the right objectives. The following are 6 common goals …e-commerce