Curaçao – Measures to prevent the spread of COVID-19

07 April, 2020

The designated operator of Curaçao, Cpost International N.V., would like to inform other Union member countries and their designated operators of measures being taken to minimize the spread of the novel coronavirus and their impact on postal operations.

The Government of Curaçao has suspended all inbound and outbound international flights, with the exception of two KLM flights per week for incoming freight and medical assistance. This is having a direct impact on service quality for both international inbound and outbound services.

In addition, on 29 March 2020, the government announced a countrywide 24-hour curfew in force until 12 April 2020, but exempted companies providing a vital service.

Cpost International is experiencing significant disruption to its daily operations due to the flight cancellations and other measures, and is therefore declaring a situation of force majeure and ceasing to accept inbound letter-post and parcel-post items until sufficient transport capacity becomes available.

It will continue to provide restricted postal services, following the government’s announcement that the Post, though a vital service, can only provide delivery, cargo and money transfer services at this time.

Since 19 March 2020, and until further notice, Cpost International has been operating a modified local delivery schedule with 50% of its delivery staff. This means that it is unable to guarantee delivery standards for letter-post, parcel-post and EMS items. Signatures will no longer be requested for any deliveries, and no proof of delivery can be provided until further notice.

With effect from 7 April 2020 the Retail Counter and Customer Service Department will also be operating with a reduced workforce.

Cpost International thanks all Union member countries and their designated operators for their understanding