Customer Experience Analyst – Apprenticeship

As an apprentice in the Supply Chain Department and in the "Quality and customer service" team, your mission will be to assist the quality and customer service manager in his various tasks, particularly around monitoring various customer experience tools, customer service reports and dashboards and the customer service community organization. Position open as of January 2021.

Location:  Paris

Position: Full-Time

Closing Date: 31.12.2020


Your Tasks

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You organize the customer service community every 2 months with all subsidiaries in Europe, Asia, and the United States.

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You prepare reports synthesizing survey data to ensure that the voice of the customer is integrated into all products and services.

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You produce and manage all non-automated reports on a weekly / monthly basis to drive change, improve the overall customer experience and meet internal audit requirements.

 

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You work with users and project managers to manage change requests in our tools and direct them to experts to meet the operational needs of the IT team.

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You define, analyze, and organize requirements in support of key business initiatives, to translate and simplify them where necessary.

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You are responsible for planning and tracking responses to requests and, when accepted, delivery of requests by contributors involved in the process.

 

Your Profile

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Business school, Bachelor or Master level, studies focused on project management and / or e-commerce.

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Responsible, autonomous, and well organized.

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Project management skills and tools

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Coordination and organizational skills.

 

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Computer skills and mastery of computer tools (Microsoft Office at least).

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Experience of teamwork, international and multicultural environment.

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Open-minded, proactive, and creative.

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Fluency in English (working language).

 

About Asendia

Our mission is to excel in every interaction with our customers. Our values are trust, friendliness, ease of use and our commitment to sustainability.

Employee wellbeing and corporate social responsibility is at the heart of our core values. We wish to instil a strong culture of corporate social responsibility within every employee and hope to create a positive and productive environment where employees can thrive.

If this sounds like the kind of place you would like to work and the sort of role you are looking for, then get in touch, we are waiting to hear from you.

Please send your application in English to discovery@asendia.com mentioning the reference "Asendia 20_08"

For further information, please contact:

Vincent Gros
 

discovery@asendia.com

 

Apply