Winning in Switzerland requires one thing above all: trust. And that trust is built through delivery.
Swiss shoppers are informed, demanding, and loyal — but only when you deliver with transparency, flexibility, and local familiarity. Here’s what they expect, and how e-PAQ Select and e-PAQ Returns deliver a smarter experience.
Swiss shoppers want to know:
And they don’t want surprises.
With DDP (Delivered Duty Paid) via e-PAQ Select, all taxes and duties are calculated upfront and included at checkout. No customs delays. No surprise fees. No delivery rejections.
This aligns with the Smart Gate Flex approach — a smoother customer experience that increases conversion and reduces cart abandonment.
Swiss consumers have clear preferences:
Swiss Post ensures parcels are delivered exactly as expected — with tracking, insurance, and support. And if the order doesn’t work out, e-PAQ Returns makes returns seamless, local, and customer-friendly.
Swiss Post is the country’s most trusted logistics provider. With e-PAQ Select, delivery is:
Through MyConsignments, Swiss customers can see delivery details, manage payments, and plan for their parcel’s arrival — all in their own language.
Swiss shoppers are:
That means international brands are welcome — as long as they match the standards.
With e-PAQ Select + Returns, brands offer a logistics experience that feels local but scales globally. It’s the Smart Design for Swiss expansion — and a foundation for lasting customer relationships.
Smart logistics = seamless experiences = stronger brands.