Service Updates

Coronavirus update: We are open for business. Despite best efforts some services may be disrupted.  

Asendia is operational and open for business in all our subsidiaries, but are unable to deliver to some destinations where in-country postal and parcel networks have been shut down temporarily or transport routes to the country are not currently available. There are also unavoidable restrictions, delays and surcharges when delivering to several destinations.

Asendia continues to find alternative solutions and to mitigate cost increases where possible, but it is becoming more of a challenge as the situation develops worldwide. We are committed to keeping customers up to date on a daily basis through our Service Updates, and Account Managers are in continuous dialogue with customers that are impacted.

Thank you in advance for your understanding and patience during this uncertain time. If you have any questions, please contact your Account Manager.

Latest Updates

20 October, 2021

Hong Kong, China – Further disruption to postal services

Hongkong Post, the People's Republic of China's designated operator for Hong Kong, asks us to inform other Union member countries and their designated…
20 October, 2021

Thailand – Update on flooding

Thailand Post, would like to inform other Union member countries and their designated operators that the flood waters in the following postcode areas have…

11 October, 2021

Hong Kong, China – Disruption to postal services

China, Hongkong Post, asks us to inform other Union member countries and their designated operators that the passage of typhoon Lionrock on 9 October 2021…

11 October, 2021

Belgium – Return to normal after flooding

The designated operator of Belgium, bpost, asks us to inform other Union member countries and their designated operators that postal services have largely…

11 October, 2021

Macao, China – Return to normal

China, Macao Post, asks us to inform other Union member countries and their designated operators that civil servants in the Macao Special Administrative…

11 October, 2021

Oman – Return to normal after flooding

​Oman Post, would like to inform other Union member countries and their designated operators that postal services have largely returned to normal…
5 October, 2021

Australia – Mail processing delays at Melbourne offices of exchange

Australia Post, asks us to inform other Union member countries and their designated operators that operations at its Melbourne offices of exchange (IMPC…
5 October, 2021

Thailand – Flooding

Thailand Post, would like to inform other Union member countries and their designated operators that, as a result of Tropical Depression Dianmu, there…

5 October, 2021

French Polynesia – End of lockdown

The designated operator of French Polynesia, OPT-PF – Fare Rata, wishes to inform other Union member countries and their designated operators that the…

5 October, 2021

Oman – Flooding

Oman Post, would like to inform other Union member countries and their designated operators that, as a result of tropical cyclone Shaheen, numerous areas…

5 October, 2021

Macao, China – Update on measures with regard to COVID-19

China, Macao Post, asks us to inform other Union member countries and their designated operators that, in order to minimalize the threat of COVID-19, the…

5 October, 2021

Sri Lanka – Lifting of national lockdown

Sri Lanka Department of Posts, wishes to inform other Union member countries and their designated operators that the Government of Sri Lanka has…

5 October, 2021

Fiji – Update on postal services

Post Fiji Ltd, asks us to inform other Union member countries and their designated operators that the border restrictions on the main island (Viti Levu)…
1 October, 2021

Barbados – Measures to minimize the spread of COVID-19

Barbados Postal Service, would like to inform other Union member countries and their designated operators that the Government of Barbados has instituted a…
1 October, 2021

Macao, China – State of immediate prevention with regard to COVID-19

​China, Macao Post, asks us to inform other Union member countries and their designated operators that the Macao Special Administrative Region has entered…
1 October, 2021

Jamaica – Extension of national curfew

Jamaica Post, wishes to inform other Union member countries and their designated operators that the Government of Jamaica has extended the national curfew…
27 September, 2021

Rwanda – Lifting of measures to limit the spread of COVID-19

The designated operator of Rwanda, the National Postal Corporation (Iposita), asks us to inform other Union member countries and their designated…
22 September, 2021

Madagascar – Lifting of measures to limit the spread of COVID-19

The designated operator of Madagascar, Paositra Malagasy, asks us to inform other Union member countries and their designated operators that the state of…
22 September, 2021

Sri Lanka – Extension of national lockdown

The designated operator of Sri Lanka, the Department of Posts, wishes to inform other Union member countries and their designated operators that, in order…
22 September, 2021

Philippines – New measures to limit the spread of COVID-19

PHLPost, asks us to inform other Union member countries and their designated operators that, with effect from 16 to 30 September 2021 and in order to…

17 September, 2021

New Caledonia – Strict lockdown

The Office of Posts and Telecommunications (OPT-NC), wishes to inform other Union member countries and their designated operators that the Government of…
17 September, 2021

Sri Lanka – Extension of national lockdown

The designated operator of Sri Lanka, the Department of Posts, wishes to inform other Union member countries and their designated operators that, in order…
17 September, 2021

Vietnam – Update on measures to limit the spread of COVID-19

The designated operator of Viet Nam, VNPost, wishes to inform other Union member countries and their designated operators that operations at the VNSGNB…

6 September, 2021

French Polynesia – Extension of lockdown

The designated operator of French Polynesia, OPT-PF – Fare Rata, wishes to inform other Union member countries and their designated operators that the…
6 September, 2021

Sri Lanka – Extension of national lockdown

The designated operator of Sri Lanka, the Department of Posts, wishes to inform all other Union member countries and their designated operators that the…

3 September, 2021

Jamaica – Extension of national curfew

The designated operator of Jamaica, Jamaica Post, wishes to inform other Union member countries and their designated operators that the Government of…

30 August, 2021

Samoa – Extension of state of emergency

The designated operator of Samoa, Samoa Post, asks us to inform other Union member countries and their designated operators that the Government of Samoa…
30 August, 2021

Cayman Islands – Resumption of postal services – Tropical Storm Ida

The designated operator of the Cayman Islands, Cayman Islands Postal Service, asks us to inform other Union member countries and their designated…

27 August, 2021

Cayman Islands – Suspension of postal services

Cayman Islands Postal Service asks us to inform other Union member countries and their designated operators that it has suspended all postal services as…

27 August, 2021

French Polynesia – Lockdown

The designated operator of French Polynesia, OPT PF – FARE RATA, wishes to inform other Union member ‎countries and their designated operators that a…
26 August, 2021

Afghanistan – Suspension of postal services

​Afghan Post asks us to inform other Union member countries and their designated operators that, owing to the current situation at Kabul International…
25 August, 2021

Cayman Islands – Resumption of postal services – Tropical Depression Grace

Cayman Islands Postal Service asks us to inform other Union member countries and their designated operators that it has restored all postal services,…
25 August, 2021

Viet Nam – Update on measures to limit the spread of COVID-19

The designated operator of Viet Nam VNPost, wishes to inform other Union member countries and their designated operators that the Vietnamese government is…

25 August, 2021

Greece – Customs operations back to normal

Hellenic Post asks us to inform other Union member countries and their designated operators that the technical issues with the interface between its own…
25 August, 2021

Australia – Temporary closure of Sydney office of exchange

Australia Post asks us to inform other Union member countries and their designated operators that, for reasons relating to COVID-19, the Sydney office of…

24 August, 2021

Sri Lanka - New measures to limit the spread of COVID-19

The designated operator of Sri Lanka, the Department of Posts, wishes to inform all other Union member countries and their designated operators that the…

24 August, 2021

Vanuatu – Update on state of emergency

Vanuatu Post wishes to inform other Union member countries and their designated operators that the Vanuatu Government has extended the state of emergency…

20 August, 2021

Jamaica – Disruption to ICT infrastructure

Jamaica Post wishes to inform other Union member countries and their designated operators that it has been experiencing Internet connectivity problems…

20 August, 2021

New Zealand – Measures to limit the spread of COVID-19

New Zealand Post asks us to inform other Union member countries and their designated operators that, with effect from 23.59 (local time) on 17 August…

19 August, 2021

Macao, China – Resumption of delivery services

Macao Post asks us to inform other Union member countries and their designated operators that delivery services have resumed with effect from 18 August…

18 August, 2021

Jamaica – Extension of national curfew

Jamaica Post wishes to inform other Union member countries and their designated operators that the Government of Jamaica has extended the national curfew…

18 August, 2021

Greece – Technical issues with customs procedures

Hellenic Post asks us to inform other Union member countries and their designated operators that it has been experiencing technical issues with the…
18 August, 2021

Lebanon – Nationwide Internet connectivity problems

​LibanPost wishes to inform other Union member countries and their designated operators that it is currently experiencing nationwide Internet connectivity…
17 August, 2021

Cayman Islands – Suspension of postal services – Tropical Depression Grace

Cayman Islands Postal Service asks us to inform other Union member countries and their designated operators that it has suspended all postal services as…
16 August, 2021

Sri Lanka - New measures to limit the spread of COVID-19

The designated operator of Sri Lanka, the Department of Posts, wishes to inform all other Union member countries and their designated operators that,…

12 August, 2021

Philippines – Lockdown

The designated operator of the Philippines, PHLPost, asks us to warn other Union member countries and their designated operators to expect possible delays…

5 August, 2021

Indonesia – Customs regulation changes

Pos Indonesia wishes to inform other Union member countries and their designated operators of the changes to national customs regulations effective 1…

4 August, 2021

Macao, China – Measures to limit the spread of COVID-19

China, Macao Post asks us to inform other Union member countries and their designated operators that the Macao Special Administrative Region has entered a…

2 August, 2021

Chile – Outbound international mail restrictions

CorreosChile wishes to provide other Union member countries and their designated operators with an updated list of airports to which it is currently…

2 August, 2021

Rwanda – Measures to limit the spread of COVID-19

The designated operator of Rwanda, the National Postal Corporation (Iposita), asks us to inform other Union member countries and their designated…