New global research of 8,000 global shoppers and 800 global retailers
Do you really know what your customers want or how to reach them?
As retailers and brands face changing shopper behaviours and an uncertain…
We aim to make your experience - and your shoppers experience - as frictionless as possible. We provide a shipping platform, tracking platform and customs clearance platform developed by our in-house team. Developing our own technology means we can be flexible to your needs, and adapt to new delivery expectations and regulations quickly.
Asendia Shipping, our multi-carrier shipping platform, makes it easy and efficient to access all delivery options around the world. You choose your services and the countries you want to ship to, and it will provide the correct label for each parcel.
We will further sort your packages and parcels at our distribution centre and make them ready for their next leg of the journey by air or road, ensuring they are ready for customs and our in-country delivery partner.
|Manage all your parcel shipments in one place regardless of service, format and country|
|Create, edit and print address labels in bulk or individually|
|Access all Asendia solutions for worldwide delivery or choose specific countries and services|
|Integrates with your systems and tools like Metapack|
|Handles customs paperwork and data transfer|
|Process shipments of up to 30kg|
|GDPR compliant & fully secure|
Asendia Tracking is our fully integrated tracking platform that offers both retailer and end consumer views. For retailers, it works seamlessly with your existing systems, giving you full visibility of all your parcels with customisable reports and complete up to date accurate tracking information. For your consumers, the platform is available in multiple languages and gives them real time updates of their parcels.
All tracking information in one place
Retailer view includes higher visibility of the parcels journey
Consumers can contact Asendia or our final mile partners directly to track parcels for faster resolutions
Multiple search options for improved efficiency
|Local language email notifications & alerts via the platform|
|Consumer views complete parcel journey for peace of mind|
|Multiple languages available for a local experience|
|Customisable reports to suit your needs|
Depending on the destination country and your individual business needs, we can offer both Delivered Duty Paid (DDP) and Delivered Duty Unpaid services (DDU).
For DDP, parcels are delivered to your customers and any duty and taxes are invoiced back to you. You can include these costs in your selling prices so you don't lose out, and your shopper can see a fully landed price on your store, and has no surprise additional costs when their parcel arrives.
For DDU, customers pay their own taxes, duties and fees through our secure portal. They can also securely upload their ID if this is a customs requirement.
Our paperless system offers early notification to local customs offices once items are in transit, reducing the potential for delays.
We enable to you quickly view which orders are awaiting customer action or customs approval. Parcels can be held during ID upload and while duty payments are being collected. If the customer fails to do this, there are no returns to be managed, supporting your corporate social responsibility.
|Quick and easy process|
|Receives customised emails designed with your branding|
|Multiple payment options available including PayPal|
|All customer service enquiries are fully tracked|
|Parcels with charges still unpaid within 30 days will be returned|